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	<title>mysticnegro.com Kranky v3.0 &#187; JD Power</title>
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		<title>Quality</title>
		<link>http://mysticnegro.com/kranky3/2009/05/29/quality/</link>
		<comments>http://mysticnegro.com/kranky3/2009/05/29/quality/#comments</comments>
		<pubDate>Sat, 30 May 2009 01:59:47 +0000</pubDate>
		<dc:creator>HNIC</dc:creator>
				<category><![CDATA[BMX]]></category>
		<category><![CDATA[Pontificating]]></category>
		<category><![CDATA[Don't Buy Crap]]></category>
		<category><![CDATA[JD Power]]></category>
		<category><![CDATA[Quality Survey]]></category>

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		<description><![CDATA[So, a couple things happened in the blogosphere while I&#8217;ve been struggling to make this place work again (I can now install and upgrade a WordPress blog in my sleep). ESPN interviewed Jon Byers from Easter Darcy from MacNeil posted a blog where he basically said Spanish BBs are better because they&#8217;re lighter and look [...]]]></description>
			<content:encoded><![CDATA[<p>So, a couple things happened in the blogosphere while I&#8217;ve been struggling to make this place work again (I can now install and upgrade a WordPress blog in my sleep).</p>
<ol>
<li>ESPN interviewed Jon Byers from Easter</li>
<li>Darcy from MacNeil posted a blog where he basically said Spanish BBs are better because they&#8217;re lighter and look better to his eye</li>
</ol>
<p>As one would expect, comments came fast and furious from around everywhere.  Some were the typical &#8220;you suck!&#8221; without any explaination of why and some were pointing out pretty obvious things (like, well, the Spanish BB is lighter, but it&#8217;s also weaker, than the mid BB).  Which is all well and good, but it got my mind a thinking.  Which, as you know, is never a good thing.</p>
<p>At some point BMX bike tests died and they died a slow, horrible death.  Not that BMXbike tests were ever bastions of virtue and depth, starting as basically a multi-page ad for whatever company. In the end, every bike test in Ride was basically a <a href="http://en.wikipedia.org/wiki/Mad_Libs" target="_blank">Mad Lib</a> whereby which the tester would fill in adjectives for the frame length (too long, too short, just right) the bar height (too tall, too narrow, too short, &#8220;too wide, but if I owned it I would cut them down) head tube angle (&#8220;more mellow than I&#8217;m used to,&#8221; &#8220;steeper than I&#8217;m used to&#8221;) and chainstay length (but, at the very end everyone stopped making anything but a 13.75&#8243; rear end so this became moot).</p>
<p>You might wonder how the two things are connected.  Well, honestly, it&#8217;s quality.  Back when bike tests were in vogue there was the appearance of a place you could go and find out which products were good and which were crap.  That&#8217;s not as much around anymore, and as I stated above, it wasn&#8217;t so good when it was.  So now, people can make all sorts of claims about all sorts of things and there&#8217;s no real way for the average kid to figure out what&#8217;s real and what&#8217;s just hate.</p>
<p>Now, let&#8217;s be honest, what I&#8217;m about to say below isn&#8217;t apples to apples.  We&#8217;re dealing with an industy where the vast majority of products are made in less than a handful of factories with very little design variation.  Still&#8230;</p>
<p><a href="http://en.wikipedia.org/wiki/J.D._Power_and_Associates" target="_blank">JD Power and Associates</a> have several surveys that occur during the live of products (and I&#8217;m specifically thinking cars) that deal with initial (90 day) and Vehical Dependability  (three year) surveys.  Basically a semi-random selection of owners are surveyed about their experience with a particular vehicle, you throw out the extremes and what you&#8217;re left with should be a fairly good representation of the typical owner experience.  Even better if you can get an honest accounting of warrantty claims from the manufacturer.</p>
<p>I&#8217;d like this.  At the very least it would get people to aggregate the shit talking kids in the Vital Product guide (&#8220;GT SUCKS, BUY FIT!!!!&#8221; &#8220;My friend&#8217;s cousin&#8217;s uncle&#8217;s stepson owned a Subrosa and I heard that he cracked the top tube jumping off a curb!!!!&#8221;).  Fact is, I can find out which car is a death trap, but I can&#8217;t even find out which bike company is the biggest pain in the ass to get a warrantty repair through.</p>
<p>For an industry that has so little separation from its customers, BMX has a long way to go to become truly consumer friendly.</p>
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